Support - Case Study
The Business Problem
Sumitomo has two in-house developed risk management applications. These systems are mission critical, working off near real-time market data. Prolonged downtime of either systm could result in financial loss for Sumitomo.
Systeme Ouvert is contracted to provide extremely rapid response support for these applications. From logging the call to being on-site must be within two hours.
The support provided by Systeme Ouvert means that Sumitomo is fully protected from lost business due to the downtime of their risk management applications.